Refund policy

All Sales Are Final

Because our products are made to order, often featuring custom artwork created specifically for your purchase, we do not accept returns, exchanges, or cancellations once an order has been placed. Each item is made especially for you, so we're unable to restock or resell returned merchandise.

We want you to love your order, and we stand behind the quality of our products. If your item arrives damaged or there is a problem with the product itself, please see our policy below.

Damaged or Defective Items

If your order arrives damaged or has a manufacturing or printing defect, please email us at sophia@barktivist.com within 5 calendar days of receiving your order. Include a description of the issue and clear photos showing the damage or defect.

Once we've reviewed the issue, we'll work with you to resolve it by offering a replacement or a refund, as appropriate. Please contact us before attempting to return any item.

Shipping Delays & Missing Packages

Once your order has shipped and a tracking number has been provided, delivery is handled by the shipping carrier. While most orders arrive within the carrier's estimated delivery window, delays can occasionally occur, particularly during peak holiday seasons.

Please allow up to 14 business days from your shipment confirmation for your order to arrive. If your order hasn't arrived by then, or your tracking information has stopped updating, please email us. We'll do our best to help investigate the delay and locate your package.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you haven't received it, please check around your property, with household members or neighbors, and with your local post office or shipping carrier.

Unfortunately, we cannot guarantee replacement or reimbursement for packages marked as delivered by the carrier that are subsequently lost or stolen. We understand that these situations can be frustrating, and we'll do our best to assist you in determining what happened. Replacement orders may be considered on a case-by-case basis.

Thank you for supporting our small business and understanding that every order is made just for you!